450 WAVERLEY ROAD, MALVERN EAST (03) 8520 9599
WE DELIVER TO ALL OF MELBOURNE METRO

Terms and Conditions

Website and Customer Terms and Conditions Summary

This website is owned and operated by Puzzle Furniture and Lifestyle Pty Ltd (referred as “Puzzle” or “we” or “us” or “our”). By entering, accessing or using our website in any way, the customer who placed the order (referred as “you”) agree to comply with the following Website and Customer Terms and Conditions, and any other laws or regulations which apply to this website.

By using this website, you acknowledge that you have read and understood all of the Website and Customer Terms and Conditions and agree to be bound by them. However, if you do not or cannot accept our Website Conditions in full and without modification, you must stop using our website immediately.

We may revise and update our Website Conditions at any time and your continued usage of this website means you accept those changes. The information contained on this website is intended to apply in Australia only. While Puzzle aims to ensure that the information in this website is correct, sometimes errors do occur for which we apologise. Please refer back to these Website Terms of Use from time to time so that you are aware of the current terms and conditions. We do not undertake to keep this website updated.

1. General and Website Use Conditions

1.01 The Right of Use
1.02 Non-commercial use only
1.03 Liability of Puzzle
1.04 Disclaimer
1.05 Device Protection
1.06 Prices
1.07 Colours
1.08 Advice and technical information
1.09 Copyright
1.10 Intellectual property and trademarks
1.11 Overseas access
1.12 Governing law
1.13 Changes to this statement

2. Registration, Order, Delivery, Voucher Use and Cancellation

2.01 Ordering
2.02 Confirmation of ID
2.03 Products Availability
2.04 Assembly
2.05 Delivery Procedures
2.06 Failed Delivery
2.07 Proof of Delivery
2.08 Cancellation and Change of Mind Prior to Delivery
2.09 Cancellation and Change of Mind After Delivery
2.10 Definition of Minor Defects
2.11 Vouchers

 

3. Puzzle Furniture Special Services Terms and Conditions

Puzzle currently offers the following special service guarantees to you when you placed an order, please read carefully as these special services are unique to Puzzle and requires your full understanding and acceptance:

  • 5 Working Days Delivery Guarantee

  • Free Onsite Return Guarantee

  • Free Assembly

These special services are subject to Fair Use Policy. Puzzle reserves the right to vary the Special Services Terms and Conditions and Fair Use Policy from time to time, and your continued usage of this website means you accept those changes.

3.01 - 5 Working Days Delivery Guarantee

3.02 - Free Onsite Return Guarantee

3.03 - Free Assembly

3.04 - Fair Use Policy

4. Warranty and Claims

4.01 General Warranty Information and Consumer Guarantee
4.02 Warranty Period:
4.03 Warranty Exclusions
4.04 Warranty Claims and Procedures