What is Puzzle Furniture
We are a Furniture and Lifestyle retailer based in Melbourne. With an office in Malvern East and a warehouse in Dandenong, we serviced all metro Melbourne customers with the convenience of online shopping and the service level that can match any premium shops in Australia.
At Puzzle Furniture we aimed to provide the most hassle free shopping experience, that combines the convenience with trust you can rely on.
The Hassle Free Shopping Experience
At Puzzle Lifestyle and Furniture, we aim to bring you the most hassle free furniture and lifestyle shopping experience. Our aim is to give you great quality and value home products, with convenience and peace in mind, to find that missing puzzle piece in your home.
With years of experience in furniture sourcing from long term reliable suppliers, we have selected a great range of lounge bedroom furniture, as well as other accessories and lifestyle goods, that we aim to provide you with:
- Convenience of online shopping: 365 days 24 hours available, with assistance only a message away
- Inspection in easy location: contact us if you want to inspect and item, which can be arranged in Malvern East office or Dandenong warehouse
- Fast despatch: most of the items except for presales listings are readily available to be dispatched to Melbourne metro area
- Pay On Delivery or Paypal for peace of mind and confidence you can trust on.
- Zippay Finance is also available for monthly payments
Our Service Promise
We believe our products are of the highest quality possible, our promise to you is that we will offer highest quality products that you shouldn’t need to worry about warranty.
To reiterate our promise, all of the products we sell comes with standard 2 year, hassle-free warranty. Give us a photo and a quick description of the products issues, and if it is warranty issues we will swap or refund within 7 days, no further questions asked. Our friendly staffs will ensure that you will always receive top notch service that you deserve.
Still not confident? Feel free to contact us to organise an inspection of the item in Malvern East or Dandenong warehouse.
Still not confident? We promise to reply any phone and Facebook messages within 24 hours, to ensure that your issues are managed and lessen your headache.
Our promise of Convenience means that you can shop anytime and no need to worry about assembly or long delivery period!
Our website is open 24 hours a day for 365 days a year. Any moment that you wish to browse through items, even 2am at night, our products information are here any time. The website is designed for the ease of use and wealth of information.
Even with an extensive content of information, but still feel like asking questions? Our service team will be answering your phone and Facebook messages queries, within 24 hours.
We will also deliver items in early evening and weekend, to fit around your daily life and schedule, and to make the delivery experience hassle free.
Once we received your order, our friendly advisors will contact you as soon as possible.
For more information please see our Support / FAQ page
Our mission is to bring great products to consumers with efficiency, trust and convenience that are above traditional retailers in Australia, give consumer more choice and better service that are deserved.
Our vision is to become a reputable and well recognised brand in Australia, to become a sustainable operation and brings new, exciting and better shopping experience to Australian consumers.